Privacy Policy — tv999

This Privacy Policy ("Policy") describes how tv999 ("tv999", "the Platform", "we", "us", "our"), operating at https://tv999.cam, collects, processes, stores and protects the personal data of individuals ("Users", "you", "your") who access or use the Platform.

tv999 is an English-language online gambling information and platform guide primarily serving Pakistani users and users in other permitted jurisdictions. We understand that your personal data is sensitive and important to you, and we take our data handling responsibilities seriously.

By registering an account on tv999 or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, please discontinue use of the Platform and request account closure if applicable.

For the purposes of this Policy, the following terms have the meanings set out below:

• "Personal Data" — Any information that identifies or could reasonably be used to identify a specific natural person, including name, email address, date of birth, IP address and financial account details.
• "Processing" — Any operation performed on personal data, including collection, storage, use, modification, transmission, deletion or any other form of handling.
• "Data Controller" — The entity that determines the purposes and means of processing personal data. tv999 acts as the Data Controller for personal data collected through the Platform.
• "Data Processor" — A third party that processes personal data on behalf of the Data Controller under a contractual arrangement and subject to this Policy's requirements.
• "Cookies" — Small text files stored on your device by the Platform to remember preferences, session state and analytical information.
• "KYC" — Know Your Customer — identity, age and address verification required by applicable anti-fraud and anti-money-laundering standards.
• "Consent" — A freely given, specific, informed and unambiguous indication of agreement to the processing of personal data for a stated purpose.

tv999, operating the website at https://tv999.cam, is the Data Controller responsible for the personal data collected through the Platform. tv999 is an independently operated online gambling platform and does not hold a gambling licence issued by the Government of Pakistan or any Pakistani regulatory authority.

For all privacy-related enquiries, data subject requests and complaints, please contact us using the details provided in Section 16 of this Policy. We aim to respond to all data-related requests within 30 days of receipt, subject to verification of your identity.

tv999 collects the following categories of personal data, limited to what is necessary for the purposes described in this Policy:

Identity & Contact Data:

Account & Security Data:

Financial & Transaction Data:

KYC / Verification Documents:

Technical & Usage Data:

Communication Data:

Personal data is collected through the following channels and interactions:

• Account Registration: Data provided directly by you when creating your account, including name, date of birth, email and address.
• KYC Verification: Identity and address documents submitted in response to a verification request.
• Transaction Processing: Data generated when you make deposits or withdrawals, including payment method references and transaction amounts.
• Platform Usage: Technical and behavioural data automatically collected as you interact with the Platform, including page views, bet placements and session activity.
• Cookies & Tracking Technologies: Data collected automatically through cookies, pixel tags and similar technologies as described in Section 7.
• Customer Support: Information shared when you contact the support team via live chat or email.
• Third-Party Sources: Data received from identity verification providers, fraud detection services and payment processors as part of KYC and AML compliance processes.

We process your personal data only for legitimate, defined purposes. The table below sets out the primary processing activities, their stated purpose and the applicable legal basis:

Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal. To withdraw consent for marketing communications, use the unsubscribe link in any marketing email or contact support.

tv999 uses cookies and similar tracking technologies to operate the Platform correctly, remember your preferences and understand how users interact with the site. The following categories of cookies are used:

Most web browsers allow you to manage cookie settings, including deleting or blocking cookies. Please note that disabling essential cookies will impair your ability to use the Platform. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

tv999 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only where necessary and under appropriate safeguards:

• Payment Processors: To facilitate deposits and withdrawals. Processors relevant to the Pakistan market may include services such as Easypaisa, JazzCash, Raast and bank transfer intermediaries including HBL, UBL, Meezan Bank and Bank Alfalah. These entities act as independent data controllers in respect of payment transaction data and are not affiliated with or endorsing tv999 in any way.
• Identity Verification Providers: Third-party KYC and AML service providers who verify identity documents and conduct due diligence checks as required by applicable compliance standards.
• Game Software Providers: Platform software and game studio partners who may receive limited technical data (e.g., session ID, game round data) necessary to deliver game content and resolve disputes.
• Fraud Prevention Services: Specialist security and fraud detection providers who assist in identifying and preventing prohibited activity on the Platform.
• Customer Support Platforms: Third-party helpdesk or live chat tools used to deliver support services. Support conversations may be stored on these platforms subject to their privacy policies.
• Legal & Regulatory Authorities: Where required by law, court order, legal process or regulatory direction, we may disclose personal data to competent authorities. We will notify you of such disclosure where legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition or sale of all or substantially all of tv999's assets, personal data may be transferred to the successor entity, subject to equivalent privacy protections.

As an online platform serving users across multiple countries, tv999 may transfer personal data to servers, processors or service providers located outside Pakistan. Where such transfers occur, we take steps to ensure your data is protected to a standard that is at minimum equivalent to the protections described in this Policy.

Appropriate safeguards for international transfers may include contractual data processing agreements incorporating standard contractual clauses, ensuring recipients maintain security standards comparable to those described herein.

By using the Platform, you acknowledge that your personal data may be transferred, stored and processed in jurisdictions outside Pakistan where data protection laws may differ from those in your home jurisdiction.

tv999 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory or compliance obligations. The following general retention principles apply:

• Active Account Data: Retained for the duration of your account relationship with tv999 and for a reasonable period thereafter to handle any post-closure disputes or queries.
• KYC / Identity Documents: Retained for the period required by applicable AML and financial compliance standards, typically a minimum of five (5) years from the date of account closure.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, in line with standard financial record-keeping requirements.
• Support Communications: Retained for a reasonable period sufficient to resolve any related disputes, typically up to two (2) years.
• Marketing Consent Records: Retained for the duration of your consent and for a period thereafter sufficient to demonstrate the consent was given and any subsequent withdrawal.

When personal data is no longer required and no legal basis for retention exists, it will be securely deleted or anonymised in accordance with industry-standard data disposal practices.

Subject to applicable law and identity verification, you have the following rights in relation to the personal data tv999 holds about you:

To exercise any of these rights, please contact the tv999 support team through the live chat facility or via email as set out in Section 16. We will verify your identity before processing any data subject request and aim to respond within 30 calendar days. Complex requests may take longer, in which case we will notify you of the extended timeline.

tv999 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These measures include:

• HTTPS/TLS encryption for all data in transit between your device and the Platform;
• Encryption of stored sensitive data including identity document records and financial information;
• Access controls limiting personal data access to authorised staff on a need-to-know basis;
• Regular security assessments and vulnerability reviews of Platform infrastructure;
• Secure password hashing — plaintext passwords are never stored;
• Session management controls with automatic timeout after periods of inactivity.

While we take reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in significant risk to your rights and interests, we will notify affected users and relevant authorities in accordance with applicable legal requirements.

You also have an important role in keeping your account secure. Please maintain a strong, unique password and contact support immediately if you suspect unauthorised access to your account.

The tv999 Platform is intended solely for adults aged 18 years or older — or the higher minimum age required by the applicable operator or licence jurisdiction. tv999 does not knowingly collect personal data from any individual under the applicable minimum age.

Age verification is conducted as part of the KYC process. Where we identify or are notified that personal data has been collected from an underage individual, we will take immediate steps to delete that data and close the associated account. Verification documents may be requested at any time to confirm a user's age.

Parents and guardians who believe their minor child may have accessed the Platform or submitted personal data should contact support immediately using the details in Section 16.

This Policy applies solely to personal data processed by tv999 through the Platform at https://tv999.cam. Where the Platform references third-party payment services (such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah), sports leagues (such as PSL or ICC tournaments), or other external organisations, such references are made for contextual familiarity only.

tv999 has no control over and accepts no responsibility for the privacy practices, data handling or content of any third-party organisation mentioned on or accessible from the Platform. Users interacting with third-party payment systems should review those organisations' own privacy policies for information about how they handle personal data.

tv999 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our data practices, legal obligations or Platform services. The date of the most recent review is displayed at the top of this page.

When material changes are made to this Policy, we will notify registered users through one or more of the following means: a prominent notice on the Platform, an email to your registered address, or a notification in your account dashboard. We encourage you to review this Policy periodically.

Continued use of the Platform following notification of material policy changes constitutes your acceptance of the revised Policy. If you do not agree to the revised Policy, you may request account closure and cessation of data processing for non-mandatory purposes.

For all privacy-related enquiries, data subject access requests, complaints or questions about this Policy, please contact the tv999 support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week through the Platform's live chat feature. This is the fastest channel for urgent privacy concerns.
• Email: [email protected] (plain text — this is not a clickable link). Please include "Privacy Request" in the subject line and provide sufficient detail to allow us to identify your account and understand your request.

For data subject access requests or erasure requests, we will ask you to verify your identity before processing. This is to protect your data from unauthorised disclosure or deletion. We aim to acknowledge receipt of all requests within 5 business days and provide a substantive response within 30 calendar days.

Support is available in English and in Urdu where required. Please note that email correspondence should not include passwords, payment credentials or other highly sensitive account security information.